Instructions for Setting Up Your Narwhals
Welcome to the Apex Cool Labs Community! Let's get you started using your Narwhals.
What's in the Box
- Two Narwhal™ Bases & Tops
- Four Cool-not-Cold™ Packs
- Two Insulating Caps
Quick Start Guide
Attention: Proper Narwhal set up will optimize their usage duration. Make sure the fill water is between 60-65°F (16-18°C). We recommend using a thermometer.
- Freeze the Cool-not-Cold packs upright overnight.
- Place the Cool-not-Cold packs in the Narwhal base.
- Add ~1.5 cups (350 ml) of 60-65°F (16-18°C) water. The water should be ¼ inch (6 mm) below the rubber seal lip. Fill temperature matters!
- Screw on the Narwhal lid snugly, but avoid over tightening.
- Wait ~10 minutes for the Narwhals to cool. For transport, use the insulating caps.
- To cool your palms, gently hold the Narwhal horns. No need to squeeze.
- For best performance, swirl the Narwhal slightly as needed.
No Freezer, No Problem
If you’re on the road, without access to a freezer, but you need your Narwhals for palm cooling, here’s how to do it!
- Freeze your Cool-not-Cold packs in a bucket of ice or cover them with ice in your hotel sink.
- Adjust your fill temperature to 50°F (10°C) instead of 60-65°F (16-18°C).
The reason you use cooler water with this method is because when you freeze your Cool-not-Cold packs in a freezer, they reach 0°F (-18°C). However, when you use an ice bucket, your packs only reach 32°F (0°C). Using cooler water ensures that the handles of the Narwhals maintain the correct temperature for palm cooling.
Troubleshooting
My Narwhals aren't staying cool enough or lasting more than two hours.
- If your tap water is too warm, you can add ice cubes. As a general rule, for every 6°F above 65°F (3°C above 18°C), add one ice cube. Ex: if your tap water is 71°F (21°C) add one ice cube.
- Make sure the Cool-not-Cold packs are frozen. Overnight in the freezer is ideal.
- If the horns don’t feel cool, gently swirl the Narwhals.
My Narwhals are leaking water.
Empty a small amount of water, next time add no more than ~1.5 cups (350 ml) of water. Fill no more than where the arrows are pointing.
The Cool-Not-Cold Pack is stuck.
This situation can happen if you empty your Narwhals while the Cool-Not-Cold packs are still mostly frozen. Simply pull gently on the pack to remove it.
My Narwhal horns have gotten darker.
A slight patina is normal and will not impact the efficacy of your Narwhals.
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